Comments on: The Secret to Providing Exceptional Customer Service http://bhgrealestateblog.com/2009/05/22/the-secret-to-providing-exceptional-customer-service/ Insights Into The Real Estate Industry Mon, 08 Mar 2010 13:50:52 -0700 http://wordpress.org/?v=2.8.4 hourly 1 By: The Secret to Providing Exceptional Customer Service | Guest Practices http://bhgrealestateblog.com/2009/05/22/the-secret-to-providing-exceptional-customer-service/comment-page-1/#comment-3300 The Secret to Providing Exceptional Customer Service | Guest Practices Mon, 06 Jul 2009 23:59:58 +0000 http://bhgrealestateblog.com/?p=2752#comment-3300 [...] more about it at: The Secret to Providing Exceptional Customer Service Filed Under: [...] [...] more about it at: The Secret to Providing Exceptional Customer Service Filed Under: [...]

]]> By: Nicole Bailey http://bhgrealestateblog.com/2009/05/22/the-secret-to-providing-exceptional-customer-service/comment-page-1/#comment-3142 Nicole Bailey Wed, 03 Jun 2009 19:09:18 +0000 http://bhgrealestateblog.com/?p=2752#comment-3142 Hi Sherrie, I loved your article! I rarely hear people discussing service in real estate, although we provide it in spades, it's always more about "the deal." My husband is a store manager for Nordstrom so it's always a topic in our house. You and I worked together briefly at Prudential. I am glad to see you doing so well and making such an impact in the business! Best, Nicole Hi Sherrie,

I loved your article! I rarely hear people discussing service in real estate, although we provide it in spades, it’s always more about “the deal.” My husband is a store manager for Nordstrom so it’s always a topic in our house.

You and I worked together briefly at Prudential. I am glad to see you doing so well and making such an impact in the business!

Best,

Nicole

]]> By: Laurie March, EvangelistaLA http://bhgrealestateblog.com/2009/05/22/the-secret-to-providing-exceptional-customer-service/comment-page-1/#comment-3131 Laurie March, EvangelistaLA Fri, 29 May 2009 18:07:27 +0000 http://bhgrealestateblog.com/?p=2752#comment-3131 Fantastic article! and... WOW to Zappos! It sounds like an incredibly well orchestrated day, which anyone in real estate knows is often so hard to do. Love that you did this! Fantastic article! and… WOW to Zappos! It sounds like an incredibly well orchestrated day, which anyone in real estate knows is often so hard to do.

Love that you did this!

]]> By: Susan Ireland http://bhgrealestateblog.com/2009/05/22/the-secret-to-providing-exceptional-customer-service/comment-page-1/#comment-3118 Susan Ireland Wed, 27 May 2009 17:29:20 +0000 http://bhgrealestateblog.com/?p=2752#comment-3118 WOW - I was just at a gathering this past weekend and one of the guests was a 20-something. She was raving about this new company called Zappos. None of us "50 somethings" had heard of it yet, but after listening to her, I couldn't wait to get home and check them out because I admire companies who have the kind of culture that creates this kind of buzz. Low and behold, here they are again in Sherry's article. Thanks Sherry for sharing . . .and I agree - in 5 years no telling what we'll look like but no doubt there will be a few who really, really stand out - like Zappos! WOW – I was just at a gathering this past weekend and one of the guests was a 20-something. She was raving about this new company called Zappos. None of us “50 somethings” had heard of it yet, but after listening to her, I couldn’t wait to get home and check them out because I admire companies who have the kind of culture that creates this kind of buzz. Low and behold, here they are again in Sherry’s article. Thanks Sherry for sharing . . .and I agree – in 5 years no telling what we’ll look like but no doubt there will be a few who really, really stand out – like Zappos!

]]> By: Sherry Chris http://bhgrealestateblog.com/2009/05/22/the-secret-to-providing-exceptional-customer-service/comment-page-1/#comment-3111 Sherry Chris Tue, 26 May 2009 11:17:20 +0000 http://bhgrealestateblog.com/?p=2752#comment-3111 Thanks everyone for your comments - we have to look outside the industry as we pave the way for the future. Best paractices are everywhere, it is up to us to find them and incorporate them intoour models. Everyone I speak with is convinced we will look quite different in 5 years, nobody is sure what it will look like. What a great opportunity to play a role. Thanks everyone for your comments – we have to look outside the industry as we pave the way for the future. Best paractices are everywhere, it is up to us to find them and incorporate them intoour models. Everyone I speak with is convinced we will look quite different in 5 years, nobody is sure what it will look like. What a great opportunity to play a role.

]]> By: Matt Fagioli http://bhgrealestateblog.com/2009/05/22/the-secret-to-providing-exceptional-customer-service/comment-page-1/#comment-3110 Matt Fagioli Tue, 26 May 2009 10:53:36 +0000 http://bhgrealestateblog.com/?p=2752#comment-3110 It's just amazing what culture can do. I can't believe the pictures of the different work environments here. It must be a blast to work there! It’s just amazing what culture can do.

I can’t believe the pictures of the different work environments here. It must be a blast to work there!

]]> By: Louis Cammarosano http://bhgrealestateblog.com/2009/05/22/the-secret-to-providing-exceptional-customer-service/comment-page-1/#comment-3107 Louis Cammarosano Mon, 25 May 2009 03:01:21 +0000 http://bhgrealestateblog.com/?p=2752#comment-3107 Thanks for this sherry. There's a lot to learn from other companies. I commend you for looking outside the industry for models. Nice work by the 1000 Watt gentlemen too who take their consulting assignments to the highest level. Thanks for this sherry.
There’s a lot to learn from other companies. I commend you for looking outside the industry for models.
Nice work by the 1000 Watt gentlemen too who take their consulting assignments to the highest level.

]]> By: mdavison http://bhgrealestateblog.com/2009/05/22/the-secret-to-providing-exceptional-customer-service/comment-page-1/#comment-3100 mdavison Sat, 23 May 2009 16:16:27 +0000 http://bhgrealestateblog.com/?p=2752#comment-3100 Derek, Astute observations here about Sherry who has something few brokers have in real estate. She not only knows how important it is to push her company forward, she lives and breathes it as part of everyday. This passion she has is real, it comes from inside and that's what we saw at Zappos headquarters - the manifestation of what happens when 800 people who work for you all share the same passion and thoughts. Because I get to spend time with her, I know that this is her dream for her company and for all the brokers and agents who join BH&G - to do more than just know they need to improve but to feel that desire right down to their core. What we saw at Zappos is not something you can simply turn yourself into. You can't be a stiff, unmovable company one day and then abracadabra be Zapponized the next. This can only happen when this passion is built into all the members of the executive team and extends down into every broker and agent. This is what Sherry knows, it's what she feels and it's what she is all about. So I probably made her blush but it's the truth. Derek,

Astute observations here about Sherry who has something few brokers have in real estate. She not only knows how important it is to push her company forward, she lives and breathes it as part of everyday. This passion she has is real, it comes from inside and that’s what we saw at Zappos headquarters – the manifestation of what happens when 800 people who work for you all share the same passion and thoughts.

Because I get to spend time with her, I know that this is her dream for her company and for all the brokers and agents who join BH&G – to do more than just know they need to improve but to feel that desire right down to their core.

What we saw at Zappos is not something you can simply turn yourself into. You can’t be a stiff, unmovable company one day and then abracadabra be Zapponized the next. This can only happen when this passion is built into all the members of the executive team and extends down into every broker and agent.

This is what Sherry knows, it’s what she feels and it’s what she is all about. So I probably made her blush but it’s the truth.

]]> By: Derek Overbey http://bhgrealestateblog.com/2009/05/22/the-secret-to-providing-exceptional-customer-service/comment-page-1/#comment-3095 Derek Overbey Fri, 22 May 2009 22:52:27 +0000 http://bhgrealestateblog.com/?p=2752#comment-3095 This is what I love about you Sherry! Always looking to improve yourself and your company. And the "crazy" thing is that you are stepping outside the real estate industry. Zappos is a great company not because of the product (you could go a lot of places to get shoes, bags, etc.) but because of the service which is driven by the culture. And that culture is believed by Tony all the way down through the company and it really shows. I applaud you once again for breaking free of the "normal way" to run a real estate company and exploring what can be, not what has been! This is what I love about you Sherry! Always looking to improve yourself and your company. And the “crazy” thing is that you are stepping outside the real estate industry. Zappos is a great company not because of the product (you could go a lot of places to get shoes, bags, etc.) but because of the service which is driven by the culture. And that culture is believed by Tony all the way down through the company and it really shows. I applaud you once again for breaking free of the “normal way” to run a real estate company and exploring what can be, not what has been!

]]> By: Anh http://bhgrealestateblog.com/2009/05/22/the-secret-to-providing-exceptional-customer-service/comment-page-1/#comment-3094 Anh Fri, 22 May 2009 21:42:30 +0000 http://bhgrealestateblog.com/?p=2752#comment-3094 Great post. Company culture is one of the reasons why small "mom & pop" shops can compete against the big corporates. It's great to see companies like Zappos establishing themselves with customer service and not just money. Great post. Company culture is one of the reasons why small “mom & pop” shops can compete against the big corporates. It’s great to see companies like Zappos establishing themselves with customer service and not just money.

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