In true real estate fashion, the room began to fill with agents just minutes before the announcement was to be made. Truly, the team of Wilkins & Associates Real Estate entered the breakfast meeting with anticipation and, judging by their faces, some anxiety. They hung on every word of their leader, Tom Wilkins, and only exhaled after Sherry Chris our President and CEO, and Wendy Forsythe, our Vice President of Broker Services, presented our company to them for the first time.
Amid the flurry of post-announcement questions, all seemed calm … which made me just a little leery. You see, I alone was to remain in the Poconos for the next several days to personally deliver the tools and systems of the Better Homes and Gardens® Real Estate brand to the agents 120+ agents and management team. I was scheduled to run through seven presentations in three days. Why, you ask, would I have concerns when everything appeared fine on the surface? Because we all know how people usually accept and adapt to change.















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