The Queen Mary 2 (QM2) happens to be one of the world’s largest and most elegant cruise ships. It seats 3,056 passengers when at full capacity, averaging one crew member for every two guests. To put it into perspective, the length of the ship is just about the height of the Empire State Building - approximately 1,200 feet long. The guests pay a lot of money for a cruise experience like no other, and the Commodore (Captain) and his crew ensure that everyone’s expectations are exceeded. One of the reasons I have such a great interest in this ship is because my brother Patrick is the director of music for the QM2. He lives on the ship about six months out of every year, and oversees a staff of more than 30 musicians who provide the entertainment for the guests on board. Since I don’t get to see him very often and the ship is currently sailing out of Brooklyn NY, he invited me on board for lunch a few weeks ago before it disembarked for a 14-day cruise. What was supposed to be a nice lunch on the QM2 with Patrick and his girlfriend, Lisa Vroman (for you Broadway buffs, she played Christine in Phantom of the Opera), turned into a day of an epiphany for me.
My other interest in this ship and the Cunard Cruise line, in general, lies on how they have taken service to an entirely different level. Yes, there are other hospitality brands well known for their service, but what I like about Cunard is that service encompasses not just the guests, but also the employees.
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