7 Steps to Reinventing Your Leadership Style

Posted on 16. Feb, 2010 by Robert Albanese.

How often have you heard people say “if I could just start over again, I would…” and statements of that type? Please read the following statement and then stop for a few moments and just think about it.
“If you want to completely reinvent your leadership style, you can. But you must plan well and then deliver [...]

Continue Reading

Protecting Consumer Data in the Real Estate Industry

Posted on 27. Jan, 2010 by Robert Albanese.

As we begin the new year, I thought that it would be a good idea to write a brief reminder about the importance of protecting Personally Identifiable Information (PII) in our business practices.  It is important to keep in mind that PII is captured in many ways, some that immediately jump out at us, and [...]

Continue Reading

The Secret to Providing Exceptional Customer Service

Posted on 22. May, 2009 by Sherry Chris.

Have you ever stayed at a Ritz Carlton Hotel? Bought a pair of shoes, or returned them at Zappos? These two companies immediately come to mind when you think about exceptional customer service. While the two companies couldn’t appear to be more different, when you drill down, they are very much alike in their core values and business and leadership principles.

Providing exceptional service begins with understanding the customer. In case you haven’t noticed, the needs of the customer have changed a lot in the past few years, and will continue to evolve. Creating an exceptional customer experience doesn’t mean you have to be twice as good as your competitor, just be a little better. That’s easy if you have the right culture in place.

Continue Reading

Clean Slate Vlog: Sherry’s Takeaways

Posted on 08. Oct, 2008 by Sherry Chris.

Continue Reading

“OK, so I’m the office leader. Now what do I do?”

Posted on 22. Aug, 2008 by Robert Albanese.

One thing that agents want to have is a decisive leader. Yes, they want us to hear ‘both sides of the story’ and we must be always be good listeners, but when all is said and done a decision must be sometimes be made solely by the leader. This is what General Norman Schwarzkopf calls Rule #13…”When put in charge, take charge.”

Continue Reading