Friday Blog Scan: Things We Liked from the Week That Was

Posted on 24. Jul, 2009 by Jason Steele.

Is obsession with social networking good for marketers? BizReport looks at the new survey from Anderson Analytics whose result report that consumers can’t get enough of their favorite social networks. Is that good for marketers?
For the “this is cool” segment of Friday Blog Scan, those of you who use the iPhone you know that its [...]

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The Secret to Providing Exceptional Customer Service

Posted on 22. May, 2009 by Sherry Chris.

Have you ever stayed at a Ritz Carlton Hotel? Bought a pair of shoes, or returned them at Zappos? These two companies immediately come to mind when you think about exceptional customer service. While the two companies couldn’t appear to be more different, when you drill down, they are very much alike in their core values and business and leadership principles.

Providing exceptional service begins with understanding the customer. In case you haven’t noticed, the needs of the customer have changed a lot in the past few years, and will continue to evolve. Creating an exceptional customer experience doesn’t mean you have to be twice as good as your competitor, just be a little better. That’s easy if you have the right culture in place.

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Friday Blog Scan: Things we liked from the week that was

Posted on 20. Mar, 2009 by Jason Steele.

Jennifer Ames is a Chicago based agent with a great blog. Though her post is geared towards Chicago real estate, her advice on how to price homes right is universal.
Kris Berg, owns a small brokerage in San Diego but is largely known in our industry as one of the wittiest blogger/writers in real estate. In [...]

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