Icing on the Cake

Posted on 26. Jun, 2009 by Paulette Costa.

Whether filling my gas tank at a full-service station (whatever happened to the man who squeegees the windshield?) or dining handsomely at a five-star restaurant, my service expectation does not waiver. I’ll admit it, I’m a service snob.

I had the pleasure of dining at Scalini Fedeli in Tribeca, New York last Saturday evening. The restaurant had been recommended by a friend so I asked around, read reviews and visited their website. Everything I heard and read piqued my interest and raised my level of anticipation for a wonderful dining experience. As always, the real test is always in the actual experience and everyone at Scalini Fedeli lived up to my expectations and more, delivering one notch above throughout the evening.

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Staying Focused in a Cluttered World

Posted on 25. Sep, 2008 by Wendy Forsythe.

When you have a thought it creates a physical reaction — the mind and the body are connected. If you are having negative thoughts you are likely to feel blue, lethargic, and pessimistic. With everything that is happening in the economic world how do we stay focused on the positive? NAR data indicates that homes [...]

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Do You Offer a Service or an Experience to Your Customers?

Posted on 19. Sep, 2008 by Paulette Costa.

While making hotel reservations for an expo that I recently attended, I learned that the host hotel was booked to capacity. There were, however, rooms at the INN. Call me a snob, but convenience was the least of my requirements, and after lengthy conversation with a very helpful reservation specialist we came full circle and [...]

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