Miguel Berger, president of Better Homes and Gardens® Real Estate Tech Valley in Albany, NY, answers ten questions with Clean Slate, and talks about PAIGE, being straightforward, and not being afraid to make mistakes.
Which of our BHGRE® P.A.I.G.E. (Passion, Authenticity, Innovation, Growth, Excellence) core values do you identify with most, and why?
I identify with all of them, we are passionate about the business, we strive to be the best at what we do.
When talking to our customers and clients, I do it with authenticity. People that know me and have done business with me know that what they see is what they get. I’m available to any of our customers and clients any time they need to speak with me. My cell is published on the web and on my business card.
I continue to innovate every day of the week. My motto is quite simple, if everyone is going to the right, I need to go the opposite way. If our company was the same as everyone else, why anyone would want to do business with us?
I like to encourage our agents to grow outside their comfort zone, if you are not constantly growing, you won’t be successful.
Mediocrity is not an option. In our company, excellence is the only way to go in anything we do.
What are your favorite qualities in a customer?
When a customer is straightforward with me, then I can deal with whatever the issue might be. It’s easiest to deal with a problem, when you are aware of it.
What is the one characteristic that’s helped you the most in your career?
Being straightforward with people. If they know where I stand, it’s easier to get along. Also, not being afraid of making mistakes, most people don’t try something because they are afraid of failure.
What was the last book you read?
Winning, by Jack Welch
If you were not in real estate, what would you be doing?
I would be an entrepreneur, most probably technology start-ups. I love to create new things.
What was the last song you heard that you couldn’t stop humming?
“We are the champions” by Queen
Who is your real-life hero?
My family. My wife, Bonnie, and kids, Ami & Jamie. They always believe in what I’m doing.
What is your favorite motto?
Nothing is impossible; it’s hard to get there.
If you could sell a home in any market in the world, where would it be?
San Francisco, California
What advice would you give your younger self starting out in real estate?
Believe in yourself, and don’t let people talk you out of your ideas and dreams.